Our Pricing

Assemble your AI dream team

MonthlyYearlySave 15%
Bundle & Save

Hire all three, and Chase comes free.

Add a Receptionist and an Intake Specialist and Chase is included. All three agents, $3,000/mo.

ReceptionistIntake SpecialistChaseFree

Receptionist

Front Office

$1,500/ mo

Answers and routes every inbound call, 24/7.

  • Call Routing & Live Transfer
Get Started

Intake Specialist

Personal Injury · Mass Tort · General Practice

$1,500/ mo

Screens new callers and qualifies them into your case management system. Choose the specialist that matches your practice area.

  • Personal Injury, Mass Tort, or General Practice variants
  • Native case management & calendar integrations
Talk to Sales

Chase

Follow-up & Retention

$750/ mo

Instantly works new marketing leads and re-engages cold ones.

  • Instant new-lead outreach
  • Cold-lead re-engagement sequences
Get Started

Client Check In

Follow-up & Retention

$750/ mo

Checks in on active clients for status updates, medical updates, and more.

  • Scheduled Check-In Outreach
  • Status, medical & matter updates
Talk to Sales
Onboarding

Free setup with our integration partners

If your stack runs on a Neto integration partner, onboarding is included, no setup fee. Custom or in-house tools need hands-on integration work.

We build it, not you

Neto engineers set up your phone numbers, A2P compliance, agent configuration, and call routing. Your team confirms requirements; we do the heavy lifting.

Wired into your stack

Case management, CRM, and e-signature integrations, with every field mapped to your workflow before launch.

Tested end to end

Call handling, data capture, integrations, and document delivery are all validated before a single client hears your agents.

Supported past go-live

Every package includes a Virtual Agent Strategy Session with our experts and a Hyper-Care support period once you are live.

Native integration
Included$0

Lead Docket, Filevine, Neos, SmartAdvocate, Litify, Salesforce, HubSpot, Lawmatics, DocuSign, PandaDoc, and more.

Custom integration
$5,000one-time

For tools outside our partner network: proprietary case management, in-house CRMs, or anything that needs hands-on setup. One-time fee, white-glove rollout.

See exactly what your team gets in the full onboarding scope.

Usage Pricing

Pay for what you use, nothing more

Communications are billed as credits: one rate card across every channel.

Voice AI
/ minute
20cr
Live Transfer
/ minute
3cr
SMS
/ message
3cr
MMS
/ message
5cr
Email
/ message
3cr
Webchat
/ message
1cr
10,000credits=$100

Unused credits roll over. Auto-refill keeps conversations running. Never a cap, never a surprise.

Commit by the quarter.
Save on every minute.

Credit plans are entirely optional. Lock in a lower per-minute rate by prepaying a quarterly minimum, or stay pay-as-you-go. Your discount applies to all usage, so the more you run on Neto, the more you save.

Pay-as-you-go
Standard rate
$0.20/ min
No minimum
No commitment, billed only for what you use.
Starter
Save 10%
$0.18/ min
$1,200 / quarter minimum
Prepays usage at $0.18/min. Overage billed at the same rate.
Growth
Save 15%
$0.17/ min
$4,000 / quarter minimum
Prepays usage at $0.17/min. Overage billed at the same rate.
Scale
Save 25%
$0.15/ min
$12,000 / quarter minimum
Prepays usage at $0.15/min. Overage billed at the same rate.
Enterprise
Custom
High-volume plans tailored to your needs.

How it works

A commitment plan is a quarterly prepayment that buys your usage at a lower, locked-in rate.

1

Plans are quarterly commitments that auto-renew each quarter.

2

Pay your tier's quarterly minimum upfront at the start of each quarter.

3

That payment prepays your usage at your tier's locked-in rate.

4

Usage beyond the prepaid minimum is billed at the same rate, never a cap.

5

Unused credits roll over within the quarter and reset at the start of each new one.

Rates shown are per voice AI minute. Quarterly minimums are paid upfront and prepay usage at the listed rate.
Enterprise terms are negotiated individually. Questions? Your Neto specialist can walk you through any tier.

Transfer Credits

How transfer billing works

When your AI agent transfers a caller to a live human, billing switches from the Voice AI rate to the much lower Transfer rate the moment the human is connected.

AI Agent on call
20 credits / min
Live human connected
3 credits / min
Transfer
0 min2 min4 min6 min8 min10 min
Example: 10-minute call with a transfer
4 min
AI agent on call
80 credits · $0.80
6 min
Transferred to human
18 credits · $0.18
Total
10-minute call
98 credits · $0.98

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Be the firm that answers: first ring, every channel, every hour.

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