Neto for Solar
The name of the game in Solar is maintaining customer interest between setting and consultation. And let’s face it, there’s still a fair bit of selling and a lot of trust that needs to be established even when a homeowner shows up to the consultation. Ani is built to keep customers engaged with charm, honesty, and patiente persistence.
Solar is about to heat up - be ready!
The majority of utilities serving western and southern states are expected to, or have already, significantly raised thier prices in 2024, giving homeowners who haven’t yet decided on solar a huge incentive to finally make the move. Companies with a solid, scalable sales and customer service pipeline that leverages AI are set to have an epic year.
How Neto is a key component of solar success
Neto is more than a AI chatbot you force your customers to talk to before they’re escalated to a real human, which is what many of our competitors are selling as a viable customer engagement solution. Neto is an Engagement as a Service platform that integrates all of your operational systems and data to deliver answers to your prospects and solutions to your customers before they even know they need them.
What to expect in a Neto deployment
Neto AI is only as good as the data that informs it, and the company systems and processes it supports. Frankly, it’s an insult to your hard won experience to suggest otherwise. When you partner with Neto, you can expect 3 months of intense onboarding, training, and integration on our end (and we ask a fair bit of involvement from you!) to ensure that our AI has all it needs to blow you and your customers out of the water.
Tips for choosing the right AI for your sales and service motion
Look, we love AI, and believe it can make a significant impact on your business - but whether that’s a positive or negative one is determined by who you partner with and how you use AI. Here are a couple tips that we hope you take to heart, regardless of who you choose:
Choose a partner that can build an agent on multiple LLMs, and that can switch from one to the other seamlessly.
Choose a partner that sets a realistic expectation for how long it will take to train and fine tune your virtual agent. Three to six months is the minimum time to get it right.
Choose a partner that sees AI as an enhancement to your current workforce, not a replacement of it. AI is logical, and without emotional intelligence. It is not designed to replace human intuition, but to augment it through superior data recall and processing. Winning AI strategies leverage AI where it makes sense, leaving humans to focus on where we shine.
Choose a partner that provides services in multiple industries. AI is still very new. There is much to learn, and deployment in multiple industries steepens that learning curve in a big way. This is NOT a place where you want to go with a provider with experience only in your industry.
